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USTA Georgia
116 Marble Mill Road
Marietta, GA 30060
404-256-9543
Tax ID 58-1309245
 

Fed Cup Maui FAQs

Fed-Cup-Announcement-Web-Banner-682x332-3[2]
October 31, 2016 11:25 AM

When do tickets go on sale?

Tickets will go on sale to the public on Friday, November 18, at 10 a.m. HST. USTA members will have the opportunity to purchase tickets in advance through a special USTA Member Only Presale beginning Wednesday, November 16, at 10 a.m. HST until 11:59 p.m. HST on Thursday, November 17 (or while supplies last)*.

* Current USTA Members may receive information about the presale including a promotional code via e-mail on or around Monday, November 14.  USTA Members who do not receive the presale e-mail should contact Member Services at (800) 990-USTA (8782) to have his/her membership verified and will then be given the necessary promotional code to access the presale.

How are tickets sold?

Tickets will be available for purchase according to the following schedule while supplies last:

Fed_Cup_ticket_dates

Where can I purchase tickets?

Tickets may be purchased by visiting www.usta.com/fedcup or www.ticketmaster.com according to the schedule above.

How much do tickets cost?

Ticket prices are as follows. Click here to view the seating layout.

Fed_Cup_ticket_prices

How many tickets can I buy?

Customers are limited to no more than twelve (12) single-day tickets or two-day ticket packages per household. All orders exceeding this limit will be automatically cancelled. Sales limits are in place to ensure that as many customers as possible can receive access to Fed Cup tickets.

Are there any places I could go in person to purchase tickets?

We encourage you to purchase tickets in advance as capacity is limited and to take advantage of the best prices. Any remaining tickets will be available for walk-up purchase on the match days only at the box office. The box office will be open Saturday, February 11, from 9:30 a.m. – 5 p.m. and Sunday, February 12, from 8:30 a.m. – 5 p.m.

When will my tickets arrive?

Tickets will be delivered according to the delivery method chosen at the time of purchase.

Are there any senior citizen, student, group or military discounts?

Unfortunately there are no senior citizen, student, group or military discounts available at this time.

What is the minimum age for a child to require a ticket?

Children two years and older must have a ticket, while children under the age of two may sit on a parent’s lap.

Do you offer ADA accessible seating?

Yes, ADA accessible seating is available. The ADA guest and one companion will be accommodated.

Is it possible to upgrade my tickets?

It is not possible to upgrade your tickets.

I have already ordered my tickets, but need to cancel them. How can I do that?

We do not allow any refunds or cancellations. All sales are final.

I’ve seen Fed Cup tickets for sale on other websites. Should I buy from these other sites?

There are many websites that advertise Fed Cup tickets. With the exception of the USTA’s Official Travel Partner for Fed Cup, Steve Furgal’s International Tennis Tours, these are broker sites and are not affiliated with the United States Tennis Association. When you purchase tickets from these sites, you are taking a personal risk at which you have no recourse through the USTA. The USTA highly advises against purchasing tickets through these unauthorized sites.

I lost my tickets. What can I do?

Unfortunately we are unable to replace lost tickets.

I did not receive my tickets. What can I do?

Please email fedcuptickets@usta.com if you requested to have your tickets mailed and did not receive them.

Is it guaranteed that I will see certain players?

No. While players may announce their intentions of playing the event, teams will not be officially announced until 10 days prior to the start of the tie. The USTA has no control over which players will play for either team as this is determined by the respective captain of each team.

This is my first Fed Cup tie. What is the format for the event?

Fed Cup play consists of five matches played over two days: two singles matches on Saturday followed by two singles matches and a doubles match on Sunday. These five collective matches are called a “tie.” The first country to win three matches wins the tie. Match scoring is best-of-three tiebreak sets. As per Fed Cup rules, Sunday’s schedule may be adjusted once a result has been determined.

What time do the matches begin, and what time will they end?

Matches will begin at 11 a.m. local time on Saturday and 10 a.m. local time on Sunday. The end time will vary depending on how long each match lasts. Gates will open one hour prior to the start time each day.

Am I allowed to leave the matches and come back later that same day? Can I come to the first match and allow someone else to return for the second match on the same day?

No. Re-admittance is not allowed.

What is your inclement weather policy?

Please click here to read the Fed Cup inclement weather policy.

Will the Fed Cup tie be shown on TV?

Yes, this Fed Cup tie will be shown on Tennis Channel both days. Please check your local listings for broadcast times.

What is the seating capacity for this event?

The seating capacity is approximately 3,000.

Where do I park?

There are two parking lots that will be in operation during Fed Cup on the match days (Parking Lot A & Parking Lot B). Click here to download a Parking Lot Map.

Parking Lot A

Parking Lot A is accessible via Kekaa Drive off Honoapiilani Hwy and is a paved lot within the Royal Lahaina Resort just north of the tennis courts as indicated by a red star on the map. You must be a registered guest of the Royal Lahaina Resort or have a Lot A parking pass or have an ADA parking pasxs to park at the Royal Lahaina Resort in Lot A or designated ADA spaces. Lot A parking passes are distributed by the USTA for Saturday, February 11 and/or Sunday, February 12 and are not for sale.

Parking Lot B

Parking Lot B is accessible via Leialii Pkwy off Honoapiilani Hwy and is a temporary grass lot behind the Lahaina Civic Center approximately two miles south of the Royal Lahaina Resort as indicated by a yellow star on the map. All guests without a Lot A parking pass or an ADA parking pass must park in Lot B and take the shuttle service to the Royal Lahaina Resort. The shuttle will operate starting at 9:30am on Saturday, February 11 and 8:30am on Sunday, February 12 through one hour after the conclusion of play each day. There is no charge to park in Lot B or to take the shuttle service.

Are there any prohibited items?

Safety is one of the highest priorities and every reasonable step has been taken to ensure the safety of everyone attending the event. Several important security measures have been implemented in conjunction with Local, State, and Federal law enforcement agencies. All fans will go through a screening process before entering. There is a limit of one bag per person and all bags are subject to search and cannot be larger than 12 in. x 12 in. x 16 in.
 
The following items are prohibited and may not be brought onto the premises: backpacks, hard coolers or like container, sealed packages of any kind, bottles or cans (glass or metal), aerosol cans, alcohol, commercial video cameras or recording devices, computers or laptops, food (except in limited quantities, or for medical, dietary or infant purposes), weapons, animals (unless a service animal), any materials constituting unauthorized advertising or promotion, laser pointing devices, drones or other model aircraft, “selfie” sticks or other telescopic devices, and any other items deemed inappropriate or dangerous by the USTA and/or Fed Cup personnel, in their sole discretion.

Do you need volunteers? If so, how can I apply?

Yes! We are looking for volunteers to work in a variety of positions. Please click here for information on joining the Fed Cup Hawaii Volunteer Team. If you are interested in becoming a volunteer, you must complete the online volunteer application.

Do you need ballpersons? If so, how can one apply?

Yes, however space is extremely limited. Please click here for information on joining the Fed Cup Hawaii Ballperson Team.

 

 

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